Northern customers can now get live train information via WhatsApp in an effort to make travelling easier during disruptive periods.
Northern launch new WhatsApp service to provide live train updates Northern customers can now get live train information via WhatsApp. The train operator’s new automated chat function will simplify the process of getting live train information on the go. It's all part of efforts to make commuting more convenient and stress-free, particularly in the event of disruption. Customers will be able to ask for live train times for a single leg journey and any associated disruption information, as well as receive contact details for onward connections by local taxi at their destination station. The chatbot will link to information on Northern’s website as customers can find answers to any other questions they may have. Tricia Williams, chief operating officer at Northern said:
“We are always looking for new and innovative ways to speak with customers, which is why we are so excited to launch our WhatsApp service. “It is an easy and instant way for customers to receive and find information about our services and any disruption that may take place while they are travelling with us.”To use the WhatsApp service, message 07870 606060. Read more local stories from Your Harrogate here.