North Yorkshire Police has made improvements to the time it takes to answer 999 calls following a major investment into its York control room.
North Yorkshire Police improves 999 response times North Yorkshire Police has made improvements to the time it takes to answer 999 calls following a major investment into its York control room. According to a report that will be discussed by councillors next week, the number of calls answered within 10 seconds has improved from 74% to 90% over the last year, which means the force is finally meeting a national target set by government. NYP has faced years of criticism over its call answering with a damning report from inspectors in 2022 describing its use of resources as ‘inadequate’ and adding it must speed up the time callers pick up 999 and 101 calls from the public. At the time, the force was well below the national standard with only 42% of 999 calls being answered within 10 seconds. North Yorkshire Police typically deals with more than 10,000 emergency 999 calls a month. Conservative crime commissioner Zoe Metcalfe made improving response times one of her priorities and last year announced a £2.5m investment into the control rooom which included the hiring of an additional 50 people to ease pressure. In December 2023, inspectors praised the force for identitifying concerns regarding response times. Commissioner Metcalfe will face councillors on North Yorkshire Council’s police, fire and crime panel in Northallerton next Monday. In an update ahead of the meeting, she said:
“I was delighted In December 2023 when it was confirmed that the cause of concern which His Majesty’s Inspectorate of Constabulary, Fire & Rescue Services (HMICFRS) identified during their PEEL (Police Effectiveness, Efficiency and Legitimacy) inspection in October 2022 had been resolved. “The Inspectorate noted that significant steps had been taken in response to the cause of concern being issued; that strengthened governance and an improved understanding of force performance was improving service to the public through delivery of an improved police service. “To see the single cause for concern removed just 12-months on from the initial inspection is a tremendous achievement, and testament to the hard work of both the chief constable and their whole team, and crucially, demonstrated the effectiveness of public oversight. “It is fantastic that the clear improvement plan put in place following the initial inspection last year has led to genuine, embedded, and measurable progress in keeping the public safe and feeling safe.”By Thomas Barrett, Local Democracy Reporter Read more local stories from Your Harrogate here.
Hospice officially opens new Boroughbridge shop
Knaresborough woman's appeal to find missing ashes ring
Harrogate pupils raise £386 for charity through Christmas Carols
Santa Paws: Festive photo competition winner revealed
New premises will lead to expansion for Harrogate hearing specialist
Council grants £1,000 for Ripon history project
Harrogate community comes together to keep town's Christmas spirit alive
Yorkshire Air Ambulance welcomes new helicopter to its fleet
Yellow weather warning issued for strong winds this weekend
Harrogate’s Big Wheel to end tomorrow due to weather warning
Harrogate children raise £800 to help flush poverty down the loo
Christmas highlights on Your Harrogate Radio
Restaurant at luxury estate near Harrogate named in Michelin Guide
Harrogate youngsters first to ride new electric buses en route to meet Santa
Ripon students spread festive cheer to local care homes
Harrogate Self Care week set to return in New Year
Knaresborough charity shop celebrates fifth birthday
Harrogate school receives hi-vis donations to stay safe in winter
Mainstream schools in North Yorkshire to receive SEND support
Harrogate classic car club donate £1,750 to charity following annual show
