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Motor Insurance Customer Service Advisor | Jigsaw Insurance

Job Category: Insurance
Job Type: Full Time
Job Location: Harrogate
Salary: £21'165 per year

Jigsaw are a forward thinking, digital first distributor of insurance products to over 200,000 customers. Specialising in Pet Insurance, Vehicle Breakdown Cover and Motor Insurance, our people are the driving force behind our continued success and underpin the values and culture that we strive for every day.

Technology, data and innovation are at the core of our business, ensuring we provide our customers with an excellent range of products and consistent high levels of customer service.

With over 20 years’ experience and in excess of 125 colleagues, we are well established in our markets and work continually to learn, evolve and achieve our goals. We are looking for talented, driven and authentic people who share our ethos and have a will to make a difference.

If you want to work for a dynamic, inclusive, modern business with a fantastic team of people, come and talk to us!

What are the benefits of working for Jigsaw Insurance?

We work hard to ensure Jigsaw Insurance is a great place to work. Our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.

Our exceptional office space has been recently re-modelled to be flexible and enhance your working life, with a variety of workspaces, collaboration zones, meeting rooms and games rooms for you to enjoy.

Our package of benefits includes:

  • Hybrid working, to help you strike the right work-life balance.
  • Group profit share scheme, an annual reward for all your hard work.
  • Group pension scheme, protecting your future.
  • Life insurance protection. 4 x annual salary, tax free for your loved ones.
  • Perkbox. Employee perks portal providing discounts on holidays, shopping, clothing and more.
  • Free vehicle breakdown cover. Roadside assistance and recovery anywhere in the UK.
  • Discounted Insurance, for your Car or Pet cover.
  • Increased holiday entitlement, to reward your length of service
  • Training and development opportunities via the Jigsaw Academy. Investing in your personal and professional development to help you achieve your goals.
  • Opportunities for apprentice schemes, specific to your preferred learning and career pathway.
  • Employee assistance programme, practical and emotional support for home or work related issues available 24/7, 365 days per year.
  • In-house wellbeing team, for physical and mental wellbeing support.
  • Free eye test, annual check.
  • Company social events, work hard and play hard.
  • Cycle to work scheme, significant cost savings on a bike and apparel of your choice.
  • Flexible dress code, dress for “your day”.
  • £500 employee referral scheme, financial rewards for referring a successful applicant to join the team.

Looking for your next adventure?

We have a fantastic opportunity for a Motor Insurance Customer Service Advisor to join us at our newly renovated and stylish head office in Harrogate town centre.

It’s an exciting time to be joining Jigsaw Insurance, as we continue to expand the team and provide a range of products and services to in excess of 200,000 customers.

Our Motor Insurance team work 37.5 hours per week, 9am till 5.30pm Monday to Friday, plus occasional Saturday mornings. Working on a hybrid basis consisting of two choices;

  • 1 week in the office followed by 2 weeks working from home
  • Work full time from the office

The main responsibilities include;

  • Providing verbal assistance and support to existing customersrelating to their motor insurance.
  • Processing policy adjustments including change of vehicle / address / driver.
  • Completing administrative tasks accurately and efficiently.
  • Providing a constantly high standard of customer service, and complying with Financial Conduct Authority (FCA) requirements (full training and support will be provided from our in-house training academy)
  • Working as part of the motor team, in a fast paced environment, with a focus on building customer loyalty and delivering exceptional levels of customer service.

We operate a culture of continuous improvement, you will be encouraged to share ideas, help find solutions and where appropriate you will own these ideas through to implementation. This ethos promotes creativity throughout the business and ensures we do not rest on our laurels.

Basic salary up to £21,165 per annum depending on experience, plus a comprehensive range of additional benefits.

What you’ll bring to the role?

The ideal candidate is upbeat, enthusiastic and passionate about helping customers.

You will also be an effective communicator, who has a good standard of written communication and who is empathetic and understanding when speaking to customers and colleagues.

You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

On a day to day basis you will deal with a variety of different queries and tasks, and therefore you will be adaptable and able to work methodically to make logical decisions in line with Jigsaw’s policies, processes and procedures.

Job Type: Full-time

Pay: Up to £21,165.00 per year

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