Your Harrogate


Customer Service Executive

Job Category: Customer Service
Job Type: Full Time
Job Location: Knaresborough
Salary: £23'000 - £24'000 + Bonus

An excellent opportunity has arisen for a Customer Service Executive / Enquiry Line Assistant to join a well-established organisation based in Knaresborough.

This is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and can influence and close sales. This is not a sales targeted role, but we are looking for candidates with a natural sales flair and strong customer service skills.

35 hours per week, Monday – Friday 9.00am – 5.00pm with an hour for lunch, based in beautiful offices in Knaresborough town centre.

Salary is between £23,000 – £24,000 with a review after successful completion of probationary period plus company bonus paid biannually.

Role responsibilities include –

· Handing both incoming and outbound calls from customers, providing information on a range of products and benefits

· Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters

· Listening and interpreting information given, open questioning and summarising/recapping to establish next steps

· Sending out quotations and following up

· Influencing and negotiating within a Financial Conduct Authority regulated environment

· Logging all information on internal CRM system and high level of MS Office (Outlook, Word, Excel)

· Setting up new business through the system

· Working as part of a close and supportive Enquiry Line Team and the wider organisation

Candidate requirements

· Previous telephony customer service or sales experience

· Ability to build rapport over the phone with proven listening and strong communication skills

· Positive attitude and self-motivated

· IT literate and confident with MS Office

This fantastic opportunity is available for an immediate start so please send your CV ASAP to Louise at Unity Resourcing.

Apply for this position

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